Insurance Client Experience Specialist

3 weeks ago


Mount Laurel, New Jersey, United States Dane Cox - State Farm Agent Full time
Job Description

We are seeking a motivated and results-driven Customer Relations Representative to join our Dane Cox - State Farm Agent team. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members we support.

Key Responsibilities:

  1. Resolve customer inquiries and issues in a timely and professional manner.
  2. Maintain accurate and up-to-date client records.
  3. Develop and implement customer retention strategies to ensure long-term relationships.
  4. Collaborate with other departments to ensure seamless customer satisfaction.
Qualifications

To succeed in this role, you will need:

  • Strong communication and problem-solving skills to effectively interact with clients and colleagues.
  • Experience in customer service is preferred but not required.
  • The ability to handle high-stress situations calmly and professionally.
Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

  • Licensing paid by the agency.
  • Bonus opportunities based on performance.
  • A flexible schedule to accommodate your needs.
  • Paid time off to recharge and pursue personal interests.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
About Our Agency

Dane Cox - State Farm Agent is a dynamic and growing insurance agency dedicated to providing exceptional client experiences. We are committed to helping our customers achieve their goals and protect what matters most.

Estimated Salary: $50,000 - $65,000 per year



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