Customer Service Pharmacy Assistant
3 weeks ago
CareFirst Specialty Pharmacy LLC is looking for a skilled Customer Service Pharmacy Assistant to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to patients and healthcare professionals. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Answer and triage inbound/outbound calls, providing assistance with ordering processes and resolving customer inquiries
- Process faxes and ERX prescriptions, ensuring accurate and timely delivery of medications
- Perform data entry tasks, including logging prescriptions and processing payments
- Collaborate with pharmacists and other team members to ensure seamless customer service experiences
Requirements:
- High school diploma or equivalent required; PTCB or NHA certification a plus
- Excellent communication and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
- Proficiency in pharmacy software and technology
Compensation and Benefits:
- Salary range: $55,000 - $70,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional growth and development
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