Customer Experience Coordinator

3 weeks ago


Wappingers Falls, New York, United States Laerdal Medical Corp. Full time

At Laerdal Medical Corporation, we believe in creating positive and memorable customer experiences. We are seeking a talented and customer-focused individual to join our team as a Customer Care Specialist I.

This role involves providing technical assistance and support to customers via phone, email, chat, or other channels, ensuring excellent customer satisfaction. You will also be responsible for managing orders, creating and managing direct data entry activities in Salesforce, and collaborating with various departments throughout the customer journey.

A minimum of two years' experience in customer service or a related position is required, along with a two-year (or higher) college degree preferred. We offer a salary range of $45,000-$47,000, along with a comprehensive benefits package that includes Generous PTO & Holidays, Hybrid and 4-Day Compressed Work Week (for operations-based roles only), and more.



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