Customer Experience Specialist

5 days ago


Niagara Falls, New York, United States pacsun Full time
Overview:
Pacsun aims to deliver an exclusive collection of the most relevant brands and styles to a community of inspired youth. Our partnerships with top brands such as adidas, Brandy Melville, and Essentials Fear of God enable us to offer an extensive range of products.

We prioritize positive development through our PacCares program, supporting organizations that align with our initiatives surrounding mental health, diversity, and equality.

The Job:
As a Sales Associate, you will be responsible for generating sales by showcasing your passion for product, brands, fashion, and trends. You will execute initiatives and tasks assigned by the leadership team while working collaboratively with the store team to provide an exceptional customer experience.

Duties and Responsibilities:
• Provide exceptional customer service by delivering an engaging, positive, and authentic experience
• Focus on full-price selling while maintaining awareness of product value and promotions
• Manage customer situations according to policy and procedures, seeking support from leadership when necessary
• Complete assigned tasks efficiently and effectively
• Implement visual directives and maintain visual standards set by the company and directed by management
• Maintain high standards of organization and cleanliness to ensure a safe working and shopping environment
• Adhere to company policies, including the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide, and Safety Program
• Comply with Loss Prevention policies and report violations to leadership or via the Silent Witness Hotline
• Share customer feedback with leadership to enhance the overall customer experience

Requirements and Qualifications:
• Passion for product, brands, fashion, and trends
• High School Diploma or equivalent preferred
• Effective communication skills, both written and verbal
• Strong communication skills
• Excellent time management skills
• Proficient in math and proficient in computer skills

Salary Range:
This part-time position offers an hourly salary range of $15.00 - $17.49, requiring ability to work 20-40 hours per week with flexibility to adapt to weekends, nights, and peak holiday periods.

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