Head of Operations

4 days ago

Torrance, California, United States American Honda Motor Full time

About this Position:

We are seeking a visionary leader to oversee the development of operational infrastructure and process enablement for an electrified micro-mobility solution in last mile logistics.

The successful candidate will supervise the design and implementation of our operating model, process innovation, operational capability development, and continuous improvement to launch and scale a new last mile logistics business.

This role will involve managing our fleet of electric vehicles and ops/delivery teams, designing operational strategies, setting performance benchmarks, and fostering strong relationships with potential partners and customers.

Key responsibilities include leading digital operations strategies, channeling delivery team feedback to our product team to enhance our product offerings, and representing the company at networking events, conferences, and trade shows.

Responsibilities include:

  • Design and execute a robust operations strategy in line with our start-up's vision and objectives.
  • Lead and mentor the fleet management and ops/delivery team, setting targets, and monitoring performance to ensure continuous improvement in operational efficiency and scalability.
  • Develop operational infrastructure to deploy, maintain, and scale a fleet of electric micro-mobility vehicles.
  • Design and enable operating model and supporting processes to provide seamless last mile logistics solution for customers.
  • Define digital operations strategies and collaborate with Product teams on process innovation and automation.
  • Lead strategic forecasting and capacity planning to optimize staffing, routing, and scheduling and meet operational performance goals.
  • Continuously monitor operational performance to identify efficiencies and cost saving opportunities.
  • Represent the company at networking events, conferences, and trade shows, using these platforms to foster growth and enhance brand visibility.
  • Establish and nurture strong relationships with key stakeholders, clients, and partners to ensure long-term success and operational scalability.
  • Collaborate with cross-functional teams to align operational initiatives with the broader company strategies.
  • Stay abreast of industry trends, competitor activities, and market dynamics to inform and adjust operational strategies.
  • Oversee the development of compelling process innovations initiatives and proposals for infrastructure investment and operational partnerships.

Requirements:

  • 3+ years of work experience, preferably in transportation offerings.
  • Start-Up/New Business Venture experience preferred.
  • Last mile delivery/micro-mobility experience preferred.
  • Experience in operating model design and enablement.
  • 5+ years of experience managing direct reports/People Leadership role.
  • Experience in leading logistics teams and overseeing operations.

Preferred Qualifications:

  • In-depth knowledge of micro-mobility vehicles, delivery platforms, shared vehicle subscriptions, and parcel delivery solutions.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proven ability to build and maintain relationships with a diverse range of stakeholders, including clients, partners, and customers.
  • Self-motivated, strategic thinker, capable of thriving in a fast-paced start-up environment.
  • Experience creating press releases and communication materials is preferred.
  • Willingness and ability to travel for networking events, customer meetings, conferences, and trade shows as needed.

About American Honda Motor:

At American Honda Motor, we are committed to innovation and excellence in all aspects of our business. We believe in fostering a culture of respect, diversity, and inclusion, and we are dedicated to making a positive impact on our communities and the environment.

Total Rewards:

We offer a comprehensive compensation package, including a competitive base salary, annual bonus, manager lease car program, industry-leading benefit plans, paid time off, 401K plan with company match, and relocation assistance.

Career Growth:

We are committed to helping our employees grow and develop their careers, with opportunities for advancement, career mobility, education reimbursement, and training and development programs.

Additional Offerings:

We also offer a wellbeing program, community service and engagement programs, product programs, and free drinks onsite.

Equal Opportunity Employer:

American Honda Motor is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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