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Customer Support Specialist

2 months ago

Chandler, Arizona, United States Boeing Distribution Services Inc. Full time
Job Title: Customer Support Specialist

At Boeing Distribution Services Inc., we're committed to delivering exceptional customer experiences. As a Customer Support Specialist, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Analyze customer purchase orders to assess requirements
  • Process and maintain customer purchase orders, inputting in Cardex (ERP) and portal management
  • Interact with warehouse teams and other functions to resolve orders in a timely manner
  • Prioritize orders with issues based on required ship dates and perform analysis to resolve order issues
  • Review and action open orders pending resolution
  • Ensure timeliness of shipment through internal coordination and liaison with other stakeholders
  • Resolve customer claims with functional departments, determine root cause, and recommend corrective actions
Requirements:
  • 4-6 years of related work experience
  • Experience in Program Management and/or Customer Support
  • Outstanding communication skills, verbal and written
  • Strong problem-solving skills
  • Proficiency in numeric reasoning and mathematical skills
  • Proficient knowledge in all MS office applications
  • Ability to manage multiple and competing priorities
  • Ability to work in a fast-paced environment with high accuracy
Preferred Qualifications:
  • Associate degree, Equivalent Degree, bachelor's degree or higher
  • Experience in aerospace hardware sales
  • Knowledge of the aerospace/aviation industry
Work Environment:

Boeing Distribution Services Inc. is a tobacco-free workplace and smoking is prohibited on premises. We offer a Drug Free Workplace and post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met.

We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.