Infrastructure Support Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Infrastructure Support Specialist to join our team at John Galt Staffing. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their computer systems and networks are running smoothly and efficiently.
Key Responsibilities
- Provide technical support and assistance to clients via phone, email, and remote access.
- Diagnose and troubleshoot technical issues with computer systems and networks.
- Install, configure, and maintain computer hardware and software.
- Develop and maintain knowledge base articles and technical documentation.
- Collaborate with internal teams to resolve complex technical issues.
- Provide exceptional customer service and communication skills to ensure client satisfaction.
Requirements
- High School diploma or equivalent experience.
- Bachelor's degree in Computer Science or related field.
- Minimum 3 years of experience in a technical support environment.
- Strong knowledge of computer systems, networks, and software.
- Excellent communication and customer service skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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