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Payroll Service Specialist

1 month ago

Allentown, Pennsylvania, United States Paychex Full time

Overview:

We are seeking a skilled Payroll Service Specialist to join our team at Paychex. As a Payroll Service Specialist, you will be responsible for providing exceptional customer service to our clients, processing payroll, and answering questions related to payroll and tax information.

Responsibilities:

  • Support inbound call queue handling client calls to process payroll and answer questions.
  • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting, and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations, and focus on one call resolution.

Qualifications:

  • 2-5 years of customer service experience in a fast-paced call center environment.
  • Ability to multi-task and handle high volume workloads.

We value your well-being, time, development, and perspective. At Paychex, we offer a comprehensive benefits package, paid time off, and opportunities for growth and development.