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Patient Access Telecommunications Specialist

2 months ago

Springfield, Illinois, United States Springfield Clinic Full time
Job Summary

The Patient Access Specialist - Telecom is a vital role within the Springfield Clinic team, responsible for ensuring seamless patient access services. This position requires exceptional communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Answer incoming calls with efficiency and accuracy, routing calls to the appropriate department as needed.
  • Demonstrate a thorough knowledge of the organization, including department locations, satellite locations, and provider hours of operation.
  • Perform overhead paging and maintain open communication between personnel and departments during emergency situations.
  • Provide 24-hour answering service to clinic providers, administration, IT, facilities management, and other departments.
  • Research and perform tasks as assigned by management.
  • Adhere to patient service standards and maintain a positive attitude in the workplace.
Requirements
  • High School graduate or GED required.
  • Minimum of one year of medical office and/or phone experience preferred.
  • Proficient typing skills and knowledge of medical terminology.
  • Ability to work under pressure with accuracy and excellent attendance.
Working Environment

This role is based in an office environment, requiring extended periods of sitting and adherence to HIPAA guidelines.