Patient Access Team Lead

4 days ago


Springfield, Illinois, United States CoxHealth Full time

Unlock Your Potential in a Dynamic Healthcare Environment

CoxHealth is seeking a highly skilled and motivated Patient Access Team Lead to join our team. As a key support resource, you will provide extensive knowledge of duties and job functions for the Patient Access Services team, serving as a vital link between staff and management.

Key Responsibilities:

  • Provide expert guidance and support to staff members, addressing workflow and system function inquiries, troubleshooting issues, and reporting concerns to supervisors and relevant teams.
  • Coordinate and facilitate training for new team members, working closely with supervisors and other team leaders to ensure a seamless onboarding process.
  • Assist in team member assignments, re-assignment of work duties, and carry out other duties as assigned by management.
  • Act as a backup to supervisors, covering duties in their absence and collaborating with peer supervisors and managers to ensure continuity.

Requirements:

  • High school diploma or equivalent.
  • At least 6 months of experience in patient access team roles, with a proven track record of assisting others, knowledge of current procedures, and demonstrated skill in teaching and mentoring.
  • Preferred: CHAA or CRCR certification.

What We Offer:

  • A best-in-class work environment, recognized as one of America's Greatest Workplaces 2023 by Newsweek and a Best Employer for New Grads 2023 by Forbes.
  • A robust, fully customizable benefits package, including medical, vision, dental, and more.
  • No-cost eCare visits and employer-provided mental health services for employees and eligible family members.
  • Tuition discounts and reimbursement for continuing education, as well as CoxHealth Fitness Center and Child Care discounts.

Join a Team That Cares:

CoxHealth is committed to providing exceptional patient care and a supportive work environment. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.



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