Customer Experience and Sales Strategy Leader
6 days ago
As a Customer Experience and Sales Strategy Leader at UNFI, you will be responsible for driving all aspects of the Customer Experience, Sales Operations, and support services department. This includes leading organizational and associate development, ensuring teams have the required tools and support to service customers throughout the business process.
We are seeking a seasoned professional with a minimum of 5 years in relevant management experience. Your thorough understanding of Customer Service Practices and ability to interact with all levels of the business will make you an ideal fit for this role.
Key Responsibilities- Lead the effective performance of Sales Operations and Customer Service Department Functions, including sales forecasting, commercializing new product launches, and ensuring strong product availability to support customer and sales goals.
- Partner closely with sales team members to deliver sales goals through strong readiness of supply.
- Manage New Customer On-Boarding related to Contract Documents, Insurance, Forecasting.
- Ensure New Customer Setups are completed in a timely manner.
- Commercialize new products and new customer launches/acquisitions.
- Manage New Customer and Line Extension product build/launch through project management meetings and coordinate follow-up from internal departments to manage timeline for product launch.
- Support sales continuity and operations readiness by analyzing and reviewing production and sales inventory-related issues, allocation of commodities, QA concerns/rejections that directly impact service levels to customers.
- Monitor Service Level to ensure Customer Experience.
- Bachelor's degree.
- Minimum of 5 years in relevant management experience.
- Thorough understanding of Customer Service Practices.
- Service Orientation and sincere willingness to assist others.
- Proficiency in Microsoft Office Suite.
- Understanding of Margin and company profitability.
- Ability to interact with all levels of the business.
- Ability to manage and coordinate projects.
- Ability to work in a fast-paced, team environment.
This is a hybrid role, with the opportunity to work in a temperature-controlled office environment 3 days a week. The position requires occasional travel to company offices, distribution centers, or other locations for specific meetings or business reasons.
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