QI Field Services Manager

4 weeks ago

Las Vegas, Nevada, United States Sevita Full time
Job Summary

Sevita is seeking a highly skilled and experienced QI Field Services Manager to join our team. As a QI Field Services Manager, you will provide leadership and support to Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

Key Responsibilities

Analyze data and proactively identify opportunities for improvement
Partner with state leadership and the state QI team to develop and implement strategies toward improvement
Represent the state on the QI Network leadership team and participate in state staff meetings
Develop state-specific continuous quality improvement plans
Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
Partner with Operations to identify training needs and to develop resources to meet those needs
Oversee the implementation of the incident reporting system according to our Incident Management Protocol
Organize and manage monthly trended incident reporting of system data to Operations for their review and action
Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
Conduct complex and high-level internal investigations
Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
Develop and oversee quality and compliance monitoring systems to measure the state's compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
Complete Network Performance Audits
Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
Collaborate with Operations leadership to determine and implement local customer engagement activities
Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
Direct and manage the performance of QI Specialists in tandem with Operations supervisors
Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; make decisions related to employment

Requirements

Bachelor's degree
Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
Supervisory experience strongly preferred
Excellent leadership skills with an ability to influence others and drive change; "hands-on" leader who promotes collaboration through example
Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
Effective communication skills to manage relationships
Self-motivated and collaborative
Full-time position (40 hours/week)
Full compensation/benefits package plus 401(k) with company match
Generous Paid time off and holiday pay
"On-Demand Pay"- get paid for the days you work without waiting for payday
All employees have the option to access their pay as soon as they earn it through their employee app - no fees and super easy
Complex work adding value to the organization's mission alongside a great team of co-workers

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