Field Service Technician

5 hours ago

Las Vegas, Nevada, United States Empire Technological Group Limited Full time
Job Overview

Empire Technological Group Limited is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, setting up, and maintaining gaming equipment, consoles, and related peripherals according to company guidelines and industry standards.

Key Responsibilities
  1. Perform installation, setup, and routine maintenance of gaming equipment, consoles, and related peripherals.
  2. Maintain up-to-date knowledge of Empire Technological Group's game platform.
  3. Diagnose and resolve technical issues reported by customers promptly and efficiently.
  4. Install, remove, convert, prepare games, set options, and repair games in a field environment.
  5. Conduct regular preventive maintenance inspections to identify potential problems before they escalate.
  6. Maintain accurate inventory of parts issued.
  7. Calibrate gaming machines to ensure accuracy and fair play.
  8. Conduct thorough testing after repairs or installations to verify proper functionality.
  9. Provide outstanding customer service and support during on-site visits.
  10. Address customer inquiries, demonstrate how to use gaming equipment, and offer technical assistance as needed.
  11. Maintain a positive image, while in the field, with co-workers and all Empire Technological Group customers.
  12. Must be able to educate customers of basic game function.
  13. Maintain detailed records of service activities, including service reports, inventory management, and spare parts usage.
  14. Follow documentation, policies, and procedures, and perform tasks with supervision.
  15. Train customers and end-users in basic troubleshooting techniques and proper usage of gaming equipment.
  16. Work in a team-oriented environment.
  17. Adhere to safety guidelines and industry regulations while performing duties.
  18. Ensure compliance with all relevant gaming laws and regulations.
  19. Adapt to various jurisdictions and interface with Compliance Officers.
  20. Must be willing to be licensed in several different jurisdictions.
  21. Collaborate effectively with the internal support team, reporting technical issues, escalating critical problems, and providing feedback to improve products and services.
  22. Stay updated with the latest gaming technologies, industry trends, and service techniques.
  23. Suggest improvements to existing processes to enhance overall service efficiency and customer satisfaction.
  24. Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
  25. Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air.
Requirements
  • High School Associated Electronic Degree or a related field or equivalent.
  • Strong written, and oral communication skills.
  • Excellent customer service skills.
  • Ability to multi-task and manage priorities.
  • Ability to work independently either individually or within a team structure with minimal direction.
  • Strong organizational and analytical skills and good follow-through required.
  • Excellent computer skills including Microsoft Office.
Benefits
  • 401(k)
  • Medical, Dental, Vision
  • Life insurance
  • Flex Time Off
  • Disability Insurance

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