Client Support Specialist

2 weeks ago

Valencia, California, United States CastleWorks Water Heaters Full time

Job Type

Full-time

Position Overview

CastleWorks Water Heaters is in search of a dedicated Customer Service Representative. We are looking for a dynamic individual committed to delivering outstanding customer support.

Work Schedule:

- Full-time
- Workdays: Thursday to Monday

Work Environment:

This role is office-based, requiring collaboration with a team in a call center setting. Remote or hybrid work options are not available, and attendance at the workplace is mandatory.

Key Responsibilities:

  • Respond promptly to incoming customer inquiries regarding services, billing, and other related matters.
  • Conduct warm outbound calls to arrange, confirm, and assess upcoming or completed appointments.
  • Address customer issues to foster a positive relationship.
  • Meet productivity targets and quality standards established by the company while adhering to call protocols and scripts.
  • Maintain a positive, professional demeanor in all workplace interactions.
  • Check and respond to voice mail messages from the after-hours service.
  • Collaborate with dispatchers to review the dispatch board.
  • Contact customers from the non-emergency after-hours service to schedule appointments.
  • Confirm all scheduled appointments with customers throughout the day.
  • Accurately collect all necessary customer information.
  • Provide recommendations for service and maintenance contracts as needed.
  • Assist other departments as required and perform additional duties as assigned.

Qualifications:

Experience Requirements:

  • 1-2 years of experience in a call center environment; experience in HVAC is advantageous.
  • Ability to handle multiple priorities in a fast-paced setting.
  • Strong decision-making skills to exercise sound judgment.
  • Proficient computer skills.
  • Familiarity with Service Titan is a plus.
  • Detail-oriented and highly organized.
  • Knowledge of service areas or map reading skills are beneficial.
  • Reliable and dependable.
  • Adaptable, enjoying tasks that require frequent changes in direction.
  • Achievement-driven, embracing challenges.
  • Ability to thrive in high-pressure situations.
CastleWorks Water Heaters is an equal opportunity employer, committed to a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation:

$29.00

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