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Client Support Specialist

2 months ago

Valencia, California, United States Shield HealthCare Full time
Position Overview

Since its inception in 1957, Shield HealthCare has been committed to delivering exceptional healthcare solutions while prioritizing client satisfaction and employee success. Our mission is to meet the medical supply requirements of both consumers and the caregiving community, maintaining an impressive 99% overall customer satisfaction rate. Over the years, we have expanded our services across the nation, with locations in various states.

We are currently seeking a Call Center Customer Service Agent to provide assistance to our clients with their telephone orders (no sales involved). This role features a consistent schedule, Monday through Friday, without the need for evening or weekend shifts.

This position is based on-site.

Key Responsibilities:
  • Manage incoming and outgoing customer service calls (averaging 75 calls per shift)
  • Address common customer inquiries and issues
  • Accurately input customer order details into our Customer Relationship Management system
  • Process documentation requests for initial orders, renewals, and amendments
  • Achieve monthly performance targets as set by management
Required Qualifications:
  • At least 1 year of experience in customer service
  • Proficient in multitasking
  • Strong problem-solving skills
  • Excellent verbal and written communication abilities
  • Fluency in English; Spanish proficiency is a plus
Compensation and Benefits:
  • Hourly wage ranging from $17 to $34, with typical starting pay between $19 and $20
  • Comprehensive Medical, Dental, and Vision coverage (effective from the first day of employment)
  • Flexible Spending Account options
  • Life and Disability Insurance
  • 401(k) plan with company matching
  • Paid Vacation and Sick Days
  • Paid Holidays
  • Education Assistance programs
  • Employee Referral incentives

Individuals who are career-oriented will find our organization both challenging and rewarding, with a strong reputation for excellence. We offer continuous training and development opportunities across various disciplines to enhance our tradition of quality service.