Healthcare Operations Manager

3 weeks ago


Seattle, Washington, United States Optum Full time

Job Summary

The Practice Manager Otolaryngology is an integral member of the team, providing direction, inspiration, and counseling to teammates. This role is responsible for monitoring workflow functions, outcomes, customer satisfaction, and quality measures of the facility, ensuring that established financial and other objectives are met.

Key Responsibilities

  • Works with all members of the department healthcare team to ensure smooth patient flow within the department.
  • Responsible for the day-to-day operations, including achieving established goals such as quality of care and budget expectations for production.
  • Ensures compliance with all policies and procedures in accordance with State and Federal Regulations.
  • Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage.
  • Monitors skill development and performance of the staff, provides orientation for all new teammates, and coaches for high performance.
  • Performs other duties, including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment.

Requirements

  • Basic Life Support for Healthcare providers (AHA)
  • Intermediate level of experience with Microsoft Suite
  • Epic Experience

Benefits

UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. At Optum, our mission is to help people live healthier lives and make the health system work better for everyone.



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