Healthcare Quality Improvement Manager

4 weeks ago


Seattle, Washington, United States TriWest Healthcare Alliance Full time
Job Summary

We are seeking a highly skilled Healthcare Quality Improvement Manager to spearhead the development of quality improvement programs, manage Quality Improvement operations and staff, and coordinate administrative quality data and information for quality committees and the Board of Directors.

Key Responsibilities:
  • Manages the quality program function by coordinating staff workflow and performance outcomes through coaching, training and directing staff.
  • Serves as the SME for Quality and Healthcare regulations.
  • Leads efforts to obtain accreditation or re-accreditation by interpreting standards, collaborating with involved departments, and coordinating activities with line managers.
  • Conducts research and development to support new or revised business processes.
  • Collaborates with the Performance Improvement team to conducts process redesign, current state analysis, data analysis, and new process development.
  • Manages cross-functional projects with broad impact on TriWest.
  • Coordinates issue-identification, current state analysis, and problem resolution.
  • Develops detailed business plans for both short and long term objectives.
  • Develops service-level agreements with business units and measures outcomes.
  • Functions as a facilitator during organizational change efforts.
  • Coordinates administrative quality data and information for quality memo from Quality Management and Improvement Committee (QMIC) information, minutes and outcomes follow-up.

Requirements:
  • Bachelor's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
  • 5+ years experience in healthcare quality program administration.
  • 5+ years experience managing complex projects/teams.
  • 4+ years experience in business analysis, process improvement, and consulting.
  • Experience with database software, statistical tools and Excel.

Preferred Qualifications:
  • 10+ years experience managing Healthcare Quality programs.
  • 10+ years experience using Lean and Six Sigma to drive process improvement initiatives.
  • 10+ years experience managing complex project/teams.
  • 8+ years experience in business analysis, process improvement and consulting.
  • Master Black Belt Certification or in the process of obtaining the certification.
  • Experience in working in Department of Defense (DOD) environment.


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