Clinical Pharmacy Support Specialist

2 weeks ago

Gainesville, Georgia, United States Northeast Georgia Health System Inc Full time

Job Category:

Clinical Support

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is dedicated to enhancing the health of our communities.

About the Role:

Job Summary

The Clinical Pharmacy Support Specialist (CPSS) collaborates with the value-based ambulatory pharmacist and the multi-disciplinary population health team to deliver services aimed at optimizing patient outcomes in alignment with our value-based contracts. The CPSS engages cross-functionally with various stakeholders to drive data-informed results. This role involves conducting patient outreach through telephone, digital platforms, and other suitable methods to promote successful care gap closure and enhance health outcomes.

Minimum Job Qualifications
  • Licensure or other certifications: Pharmacy Technician Board Certificate registered with the Georgia Board of Pharmacy
  • Educational Requirements: Associates Degree
  • Minimum Experience: 3 or more years of experience as a pharmacy technician with a focus on medication adherence.
  • Other:
Preferred Job Qualifications
  • Preferred Licensure or other certifications:
  • Preferred Educational Requirements:
  • Preferred Experience:
  • Other:
Job Specific and Unique Knowledge, Skills and Abilities
  • Exceptional communication skills with patients at all levels, both verbal and written. Ability to engage patients in a friendly and supportive manner.
  • Capacity to build strong, trusting relationships with leadership, physicians, pharmacists, and patients involved in Value-Based Programs
  • Familiarity with medication-related quality metrics relevant to value-based care programs (Medication Adherence - Diabetes, Cholesterol and Hypertension, Statin Use in Persons with Diabetes, and Statins in Patients with Cardiovascular Disease)
  • Highly organized and self-motivated with the ability to adapt to diverse work environments
  • Other professional skills and qualities: strong attention to detail, ability to manage multiple tasks effectively, reliability, empathy, commitment to quality service, goal-oriented
  • Must maintain discretion and confidentiality as this position handles sensitive and private information
  • A patient-centered mindset, excellent problem-solving and communication abilities, thriving in an independent and dynamic environment
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Essential Tasks and Responsibilities
  • The primary responsibility of this role is to support team pharmacists, clinicians, and the care management team in ensuring effective, safe, and economical drug therapy for patients participating in the CIN's value-based contracts.
  • The Clinical Pharmacy Support Specialist works closely with patients to provide comprehensive medication adherence support utilizing various tools, applications, data, and analytics
  • Responsible for gathering medication refill histories, conducting thorough pharmacy benefits investigations, and assisting with provider communications
  • Establish rapport with patients to identify strengths and barriers to medication access, aiming to close care gaps and promote outstanding patient care
  • Develop and maintain relationships with pharmacists, providers, and clinical staff to deliver the highest level of care for patients with complex needs
  • Identify and resolve intricate medication-related issues, knowing when to involve or escalate to pharmacists, providers, or leadership.
  • Facilitate medication reconciliation activities, assist patients in overcoming barriers to medication adherence, conduct medication outreach, and complete community resource referrals
  • Collaborate with local pharmacies to troubleshoot issues affecting medication adherence or access. Follow up with pharmacies to confirm patients pick up medications, closing care gaps
  • Input data into databases, payer portals, and other data repositories to evaluate patient activity/medication adherence rates and address barriers to care to enhance outcomes
  • Review and address medication care gap reports and organize daily outreach lists for patient follow-ups
  • Participate in quality and payer meetings as directed
  • Engage in staff meetings, in-services, and other program-specific tasks and activities as required
Physical Demands
  • Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
  • Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
  • Vision: Moderate, Frequently 31-65% of time
  • Kneeling/Stooping/Bending: Occasionally 0-30% of time
  • Standing/Walking: Constantly 66-100% of time
  • Pushing/Pulling: Occasionally 0-30% of time
  • Intensity of Work: Occasionally 0-30% of time
  • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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