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Member Support Specialist
2 months ago
Position Summary:
The Member Support Specialist is dedicated to providing outstanding service to all members, guests, and program participants. This role involves addressing member and guest inquiries, promoting memberships and programs, and ensuring the lobby area is clean and organized.
Key Responsibilities:
- Deliver exceptional service to members, guests, and program participants both in-person and via phone, contributing to member loyalty.
- Conduct interviews and tours for potential members; facilitate membership sales.
- Foster relationships with members; assist them in connecting with each other and the organization.
- Address and resolve membership issues, while keeping supervisors informed of any unusual situations or unresolved matters.
- Implement all organizational policies related to member services.
- Monitor locker room areas as needed.
- Utilize technology systems effectively to enhance member retention.
Note: This job description outlines essential functions as assigned by management. It does not limit the tasks that may be assigned.
Core Competencies:
Values: Embodies and demonstrates the organization's values.
Community: Shows a commitment to serving others and addressing community needs.
Inclusion: Collaborates effectively with individuals from diverse backgrounds, abilities, and perspectives.
Relationships: Establishes rapport and connects well with others.
Communication: Listens actively for understanding; communicates effectively in both spoken and written forms.
Decision-Making: Makes informed judgments and applies learning from various situations.
Qualifications:
- Certifications required within 30 days of employment: CPR/AED and First Aid.
- Strong interpersonal and problem-solving abilities.
- Capability to engage with individuals from diverse backgrounds.
- Prior experience in customer service, sales, or a related field.
- Basic computer proficiency.
Physical Requirements:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Regularly required to use a computer for check-ins/check-outs and communicate via computer and phone/smart device.
- Frequently required to sit, reach, and navigate the work environment.
- Occasionally required to lift and/or move up to 10 pounds.
- Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
