Client Support Representative

3 weeks ago


Theodore, United States Long's Human Resource Services Full time
Job Overview

As a Client Support Representative, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients.

Key Responsibilities:
  • Accurately process customer orders with a focus on data integrity.
  • Make necessary adjustments to customer orders as required.
  • Utilize EDI systems to create labels and packing lists according to client specifications.
  • Review and verify shipping documentation.
  • Communicate shipping confirmations to clients promptly.
  • Maintain organized customer records.
  • Support the Customer Service Manager with various tasks as needed.
  • Provide assistance with minor administrative duties.
Additional Duties:
  • Offer phone support to clients.
  • Handle incoming mail.
  • Welcome and assist visitors to the office.
Qualifications:

Education: High school diploma required; some college coursework is preferred.

Experience: Minimum of 5 years in a dynamic office setting.

Skills: Proficiency in Microsoft Office Suite; exceptional written and verbal communication skills.

Competencies: Ability to work independently with excellent organizational skills.

Physical Requirements: Must be able to sit for extended periods and lift up to 10 pounds regularly, with occasional lifting of up to 25 pounds and rare instances of 50 pounds.

About Long's Human Resource Services

At Long's, we value our employees as our most important asset. With a history of serving the Gulf Coast area since 1948, we leverage our extensive knowledge of local markets to ensure the best job placements for both companies and candidates.



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