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Client Support Specialist

2 months ago

Theodore, Alabama, United States ESTES HEATING & AIR CONDITIONING Full time
Job Overview

We are looking for a Customer Service Representative to enhance our customer interactions. This position involves engaging with clients to ascertain their requirements, handle inquiries, address complaints, and deliver effective solutions, ensuring a positive experience with ESTES HEATING & AIR CONDITIONING.


Key Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Additional Perks:
  • Competitive Compensation
  • Paid Time Off
  • Opportunities for Career Advancement
Primary Responsibilities:
  • Handle a substantial volume of incoming calls and emails
  • Determine the purpose of customer inquiries, gather pertinent information, and provide solutions
  • Utilize effective customer service practices to foster rapport and build relationships with clients
  • Record all customer interactions accurately
  • Coordinate job scheduling
  • Participate in training sessions to stay current with skills and knowledge
Required Qualifications:
  • High school diploma or GED
  • Prior experience in a customer service role is preferred
  • Proficient in using computers and customer management software
  • Exceptional phone and verbal communication abilities
  • Familiarity with active listening techniques
  • Ability to perform well under pressure
  • Highly organized with effective time management skills