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Customer Service Representative

3 months ago

Theodore, United States OTC Industrial Technologies Full time

Allied Sales & Service is looking for a Customer Service Representative to join our team in Theodore, AL

As a Customer Service Representative, you will be responsible for addressing customer inquiries, as well as generating and following up on customer quotes.

What You'll Do:

  • Generate quotes for products, systems and/or parts as requested by customers and/or sales team(s). (Process and follow up on all urgent customer requests within 24 hours).
  • Address customer inquiries, including pricing and availability. Coordinate internally and externally for information as necessary.
  • Research customer technical specifications and ensure proper equipment selection and sizing for each respective application.
  • Interchange competitive brands to core OTC vendor product when possible.
  • Provide competitive proposals by applying pricing directives.
  • Act as subject matter expert for all key products within the segment: research and answer technical product or system queries to internal staff, coach and internal sales resources as necessary, etc.
  • Provide Service Support - Central Dispatch, Customer Follow up, Lead Generation, Warranty Administration.
  • All other duties as assigned.
What You'll Need:
  • Associates (two-year technical school) degree or certificate in technical discipline such as mathematics, mechanical technology, or equivalent. (Bachelor's in mathematics, Engineering, Physics, Industrial Science or other technical discipline preferred)
  • Demonstrated technical expertise in specified product segment
  • Computer software skills (e.g. Microsoft Excel and PowerPoint, Adobe PDF and Infor SXE)
  • Ability to work in a highly matrixed, cross-functional environment
  • Highly organized, with attention to detail
  • Sense of urgency; responds to requests in a timely manner.
  • Strong (email, phone, web and in person) communication and customer service skills. (Prior experience in a customer service role preferred).
Perks of Working with OTC Industrial Technologies:

Health and Wellness
  • Medical, dental, and vision care coverage
  • Short-and long-term disability coverage, and life insurance
  • Wellness Discount
  • Safety shoes & glasses reimbursement stipend
Financial Benefits
  • 401(k) savings plan with an employer match of 50% on the dollar up to 6%
  • Robust referral bonuses
  • Relocation assistance
Work-Life Balance
  • PTO
  • Tuition assistance


Who we are:

Allied Sales & Service, has been a key distributor of pumps and mechanical seals. They have experienced, factory trained support in Engineering, Customer Service, Repair and Sales covering four states in the gulf south. Our mission is to deliver industry leading quality, support and service to customers by being a trusted partner. Allied is continuously looking to improve reliability of pump and seal systems. Allied Sales & Service is now part of OTC Industrial Technologies, particularly the Pump & Motor Technology group. To learn more about OTC, CLICK HERE .