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Medical Office Coordinator

1 month ago

Boston, Massachusetts, United States Tufts Medical Center Full time
Job Summary

This role focuses on facilitating revenue cycle operations, including billing, collections, and payment processing. Additionally, it involves performing administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients.

Key Responsibilities
  • Collects patient demographic and financial information from physician offices, acute-care entities, or patients themselves.
  • Schedules services for patients and handles referrals from primary care doctors.
  • Verifies patient insurance, confirms benefits eligibility, and performs pre-authorization, pre-certification, and/or notification as required by third-party providers.
  • Notifies patients of financial liabilities as determined by insurance benefits, coverage limits, and appointment/procedure-specific charges.
  • Takes an active role in the collection of patient payments and communicates collection policies effectively to patients.
  • Posts collected payments in the system of record and verifies the appropriate dollar amount and volume are posted in compliance with department guidelines.
Requirements
  • High school diploma
  • One year of medical office, insurance, physician's office practice, or hospital registration experience
  • Bilingual
Skills and Abilities
  • Computer literacy, including familiarity with word processing programs and electronic spreadsheets
  • Strong customer service skills, including excellent interpersonal and telephone skills
  • High degree of tact due to frequent interaction with patients, physicians, and insurance companies
  • Experience using computer-based patient registration systems
  • Thorough understanding of private insurance, Medicare, and Medicaid programs
  • Knowledge of medical terminology
  • Excellent organizational skills with attention to detail