Medical Records Coordinator
4 weeks ago
Job Summary
This role supports all ambulatory clinic activities and provides administrative support for clinic providers. The successful candidate will maintain a high level of customer service with frequent contact with patients through telephone and in-person interactions.
Key Responsibilities
- Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
- Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting
- Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
- Prepares medical records and documentation for patient visits, including loading of information into the EMR system
- Takes an active role in monitoring patient flow and communicating delays to patients and providers
- Assists with billing charge entry and reconciliation
- Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
- Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite
- Participates in performance improvement projects
Requirements
- 6 Months of Administrative, Medical Office, or Customer Service Experience required
- 2 Years of Medical Office Experience preferred
- Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. Ability to learn and use Tufts network programs required
- Some knowledge of third party billing preferred
- Ability to maintain confidential medical information
- Bilingual skills preferred
About Tufts Medicine
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts.
We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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