Receptionist Coordinator

4 weeks ago


MA United States Service Corporation International Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

As a Receptionist, you will be the first point of contact for client families and visitors. You will greet, welcome, direct, and announce them courteously and appropriately. You will answer, screen, and route incoming phone calls and perform other general office support duties.

Key Responsibilities

  • Provide exceptional customer service by greeting guests and visitors, offering assistance when entering the building
  • Notify staff members when appointments arrive and escort guests to the appropriate room
  • Answer routine questions associated with services, products, location directions, etc.
  • Immediately notify and involve management with customer service and security issues
  • Receive deceased belongings from family and follow chain of custody procedures
  • Answer, screen, and route incoming calls to the appropriate staff members
  • Maintain a comfortable environment for clients, providing beverages and other amenities as needed
  • Maintain the guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
  • Receive incoming mail and packages
  • Maintain organized and current electronic and paper files and records
  • Perform light typing, proofreading, data entry, or printing as needed
Requirements

Education
  • High School Diploma or equivalent
Experience
  • Six months general office, receptionist, or administrative support experience preferred
  • Proficient at operating telephones, fax, copier
Knowledge, Skills and Abilities
  • Working knowledge of MS Office Suite
  • Clear and professional speaking voice and tone
  • Professional interpersonal skills to handle sensitive and confidential situations
  • Position continually requires demonstrated poise, tact, and diplomacy
  • Ability to work a schedule including Saturday and or Sunday and beyond standard business hours
Category (Portal Searching): Administration and Clerical

Job Location: US-MA - Orleans

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