Hotel Hospitality Specialist

1 day ago


Arlington, Virginia, United States Marriott Hotels & Resorts Full time

Job Brief: Marriott Hotels & Resorts is seeking a skilled Guest Experience Specialist to join its team. In this role, you will be responsible for delivering a unique and memorable guest experience by providing exceptional customer service and support.

About Us: As a leading hospitality company, Marriott Hotels & Resorts is committed to delivering exceptional guest experiences. We pride ourselves on our commitment to quality, safety, and sustainability.

Salary Information: The estimated salary for this role is $60,000 - $70,000 per annum, depending on location and experience.

Duties and Responsibilities: Key duties and responsibilities of this role include:

  • Providing exceptional customer service and support to guests
  • Resolving guest complaints and issues promptly and professionally
  • Providing information about hotel services and facilities
  • Assisting with room assignments and answering guest questions

Requirements and Qualifications: To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also be able to work independently and as part of a team. Previous experience in customer service or hospitality is highly desirable.



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