Hotel Guest Experience Manager

3 weeks ago


Arlington, Virginia, United States Aimbridge Hospitality Full time

Aimbridge Hospitality is committed to delivering exceptional guest experiences. As a Front Desk Agent, you will play a vital role in making this happen. We offer a competitive salary of $48,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package.

About the Job

This is a full-time position that requires excellent communication and problem-solving skills, with the ability to work under pressure. You will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a seamless stay for our visitors.

Responsibilities
  • Provide personalized attention to our guests, answering their questions, and resolving any issues that may arise during their stay.
  • Manage room assignments, process payments, and settle guest accounts in a timely and efficient manner.
  • Maintain accurate records, update databases, and perform other administrative tasks as required.
  • Collaborate with colleagues to ensure seamless operations and provide excellent guest service.
Requirements
  • Bachelor's degree in hospitality or a related field.
  • Previous experience in a hotel or resort setting, preferably in a front desk or guest services role.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
  • Knowledge of hotel software systems, including property management systems and revenue management tools.
  • Familiarity with local laws and regulations regarding employment, safety, and customer data protection.
Benefits
  • A competitive salary range of $48,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional development.
  • A supportive and inclusive work environment, with opportunities for growth and advancement.


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