Customer Service Ambassador

2 days ago


Arlington, Virginia, United States Aimbridge Hospitality Full time

We are seeking a skilled Front Desk Agent to join our team at Aimbridge Hospitality in Arlington, TX. This is a full-time position that offers a competitive salary of $45,000 - $60,000 per year, depending on experience.

About the Job

In this role, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless stay for our visitors.

Responsibilities
  • Greet and welcome guests upon arrival, register them, and provide information about hotel services and facilities.
  • Handle requests for room reservations, modifications, and cancellations efficiently.
  • Process payments, settle guest accounts, and respond to inquiries about hotel rates, packages, and promotions.
  • Maintain accurate records, update databases, and perform other administrative tasks as required.
Requirements
  • Bachelor's degree in hospitality or a related field.
  • Previous experience in a hotel or resort setting, preferably in a front desk or guest services role.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
  • Knowledge of hotel software systems, including property management systems and revenue management tools.
  • Familiarity with local laws and regulations regarding employment, safety, and customer data protection.
Benefits
  • A competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional development.
  • A supportive and inclusive work environment, with opportunities for growth and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong background in hospitality, we encourage you to apply for this exciting opportunity.



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