Service Desk Associate
3 days ago
Job Summary:
We are seeking a highly skilled and motivated Service Desk Associate to join our team at Insight Global. As a Service Desk Associate, you will be the first point of contact for internal company employees, providing technical support and resolving user problems in a timely and efficient manner.
Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and personal computer tools
- Respond to routine hardware/software problems and complete tickets through Service Now
- Communicate clearly and concisely with employees, both orally and in writing
- Ability to type 35 WPM
- Handle multiple tasks and work as part of a team
- Deliver customer service to users with various levels of computer knowledge
- Strong technical aptitude and troubleshooting skills
Requirements:
- 1 year of experience in a Help desk or customer support environment
- Strong technical aptitude and troubleshooting skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to type 35 WPM
- Ability to handle multiple tasks
- Ability to work as part of a team
- Ability to deliver customer service to users with various levels of computer knowledge
About Us:
Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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