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Service Desk Associate

2 months ago

Bellevue, Washington, United States Insight Global Full time

Job Summary

We are seeking a highly skilled and customer-focused Service Desk Associate to join our team at Insight Global. As a Service Desk Associate, you will be the first point of contact for internal company employees, providing technical support and resolving issues related to information systems and hardware/software problems.

Key Responsibilities

  • Provide technical support and troubleshooting for various hardware, software, and personal computer tools
  • Communicate clearly and concisely with employees, both orally and in writing
  • Handle multiple tasks and prioritize issues effectively
  • Work collaboratively as part of a team to deliver exceptional customer service
  • Utilize technical aptitude and troubleshooting skills to resolve complex issues

Requirements

  • 1 year of experience in a Help desk or customer support environment
  • Ability to type 35 WPM
  • Strong technical aptitude and troubleshooting skills

Benefits

Insight Global offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.