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IT Support Specialist

2 months ago

California, United States STAND 8 Technology Services Full time
Job Title: Desktop Support Technician

STAND 8 Technology Services is seeking an experienced IT Support Specialist to join our dynamic team. As a Desktop Support Technician, you will be responsible for providing top-notch support for both PC and Mac systems, ensuring seamless network operations, and delivering exceptional customer service.

Key Responsibilities:
  • Provide desktop support for PC and Mac systems, including basic data transfer, profile personalization, and imaging.
  • Deliver software and hardware support for day-to-day operational troubleshooting across PC and Mac platforms.
  • Support network and server infrastructure, including WAN and LAN setups, and advanced firewall and switch configurations.
  • Set up and manage Exchange environments, including Exchange user migrations, and device/email client setup for tablets, mobile phones, and computers.
  • Manage domain migrations, ensuring seamless transitions and minimal downtime.
  • Configure VLANs on firewalls and switches to ensure VLAN segregation and proper network segmentation.
  • Set up IPSec tunnels between firewalls to secure connectivity between different locations.
  • Provide Exchange support, including expertise in Exchange 2007/2010 and migration projects.
  • Administer MS Windows Server environments, including Windows Server 2003, 2008, and 2012.
  • Demonstrate comprehensive troubleshooting and problem-solving skills for a wide range of IT issues.
  • Collaborate effectively with team members to deliver solutions in a fast-paced environment.
Qualifications:
  • Proven experience in desktop support for PC and Mac platforms.
  • Strong understanding of network and server systems, including WAN, LAN, VLANs, and IPSec tunnels.
  • Hands-on experience with firewall and switch setups, including advanced configurations.
  • Extensive Exchange support experience, including Exchange 2007/2010 migrations and device setup.
  • Administration experience with MS Windows Server 2003/2008/2012.
  • Excellent troubleshooting and problem-solving skills with a systematic approach.
  • Demonstrated ability to achieve high levels of customer satisfaction.
  • Strong communication skills and the ability to work collaboratively within a team.
  • Ability to work independently and meet deadlines with minimal supervision.
  • Must be highly organized, detail-oriented, and able to prioritize tasks in a fast-paced environment.
Benefits:
  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

STAND 8 Technology Services provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.