Restaurant Operations Manager

1 month ago


Wellington, Florida, United States HZ Coffee Group LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at HZ Coffee Group LLC. As a key member of our management team, you will be responsible for supporting the Restaurant Manager and ensuring the smooth operation of our restaurant.

Key Responsibilities
  • Support the Restaurant Manager in the overall operation of the restaurant, including floor operations and Brand Training programs.
  • Lead team meetings and oversee Brand Training Programs, including scheduling, training, and validating team and shift lead staff.
  • Ensure Brand standards, recipes, and systems are executed, and create and maintain a guest-focused culture in the restaurant.
  • Review guest feedback results and implement action plans to drive improvement, and communicate restaurant priorities, goals, and results to restaurant team members.
  • Execute new product rollouts, including training, marketing, and sampling, and maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements.
  • Control costs to help maximize profitability, complete inventory on a periodic basis, and support the Restaurant Manager in completing the weekly labor schedule and assigning staff and deployment.
  • Conduct self-assessments and corresponding action plans, and ensure the restaurant budget is met as determined by the Franchisee.
  • Manage cash over/short in the restaurant and ensure team members are following the franchisee's cash management policies.
Management Responsibilities
  • Recruit, hire, onboard, and develop restaurant team members.
  • Assist team and shift lead performance appraisal process, and coach restaurant team members to drive sales, improve profitability, and guest satisfaction.
Requirements
  • Basic computer skills and fluent in spoken and written English.
  • Basic math and financial management skills.
  • Previous leadership experience in retail, restaurant, or hospitality.
  • Good analytical skills and business acumen, and the ability to work well with others in a fun, fast-paced team environment.
  • On-time, demonstrates honesty and a positive attitude, and willingness to learn and embrace change.
  • Ability to train and develop a team, and guest-focused with strong time management and problem-solving skills.
Physical Demands/Working Conditions

Standing on feet, repetitive motion including bending, stooping, and reaching, lifting packages (if applicable), wearing a headset (if applicable), and working in a small space.



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