Store Operations Manager

2 weeks ago


Wellington, Florida, United States Rockys Ace Hardware Full time
Job Summary

The Team Lead plays a vital role in the operations of our store, ensuring the highest standards of customer service and leading projects and responsibilities delegated by the Store Manager.

Key Responsibilities
  • Open and close the store in the absence of the Store Manager and Assistant Manager
  • Ensure safety and security, as assigned
  • Oversee tasks assigned to store team members
  • Assist in training store team members to ensure optimum performance and customer service
  • Oversee store team in the absence of the Store Manager to ensure optimum performance and customer service
  • Assist in inventory maintenance and general housekeeping
  • Oversee receiving of merchandise, processing shipments, and store stocking, as well as management of cash and receivables in accordance with company procedures
  • Work with the management team to achieve established sales and productivity goals
  • Assist in maintaining the good working condition of store equipment and fixtures
  • Work with management to develop and execute ideas and activities to increase store traffic
  • Ensure that end-caps, cross-merchandising, and feature displays are properly merchandised and maintained
  • Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky's customers
  • Resolve customer complaints in a timely, courteous, and discreet manner
  • Authorize acceptance of checks, etc., in a manner consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments, ensuring store bin tagging is completed in a timely manner
  • Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.



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