Distribution Coordinator/Client Services Specialist
6 days ago
The Client Services and Distribution Coordinator is a key member of the MDS Fulfillment team, responsible for ensuring seamless communication with clients and efficient distribution of products. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
I. Order Management
• Import and/or manually enter orders into the Warehouse Management System (WMS)
• Review and correct any order exceptions as they occur
• Obtain routing and update Bill of Lading status via carrier or client portals
• Import and/or manually enter advance ship notices for inbound shipments; review and act on receiving comments
• Investigate inbound and outbound order issues and damages, file claims with carriers as needed, close out client complaints and issue credits where required
II. Inventory Maintenance
• Set up new client SKUs in WMS via import or manual entry
• Maintain bill of materials and pack out set up for kitting and assembly items
• Request cycle counts from warehouse at client request
• Manage inventory transfers, SKU transfers, Lot/MFG/EXP date tracked items to ensure proper item usage
III. Communication and Special Projects
• Oversee all aspects of special jobs and projects in accordance with MDS and Client timeline
• Prepare special documentation, project samples, project instructions, time tracking log and all other necessary project details and review with warehouse team
• Communicate updates to MDS clients as required
• Respond to all client requests and ensure all orders and inquiries are addressed daily
IV. Client Satisfaction and Quality
• Ensure all MDS SOPs and policies are being used and maintained
• Recognize, note and escalate recurring issues and formulate recommended solutions
• Maintain client order flow by adhering to 'No Order Left Behind' policy
• Report customer complaints using the established reporting criteria
Requirements:
• High School Diploma or GED required
• Minimum of 2 years' experience in a warehouse, logistics, or distribution center environment
• Excellent verbal and written communication skills combined with a positive customer-focused attitude
• Detail oriented and deadline driven
• Ability to multitask
• Proficiency in Retailer Routing Portals – Home Depot, Amazon, B2B, SPS Commerce, Marshalls, TJ Maxx
• Proficiency in working with and understanding shipping carriers and terms – Fedex, UPS, USPS, LTL, International Freight Shipping, Truckload, Container
Benefits:
• Annual salaried position - $45K – 49K
• Minimum 40 hrs. per week
• Medical Insurance
• 401K
• Vacation/Sick time starting Day 1
The above statements do not reflect all job responsibilities but rather the general details and functions of the Client Services and Distribution Coordinator position.
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