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Customer Service Representative

2 months ago

Hammond, Louisiana, United States Ross Downing Buick GMC Cadillac Full time
{"title": "Receptionist", "description": "

At Ross Downing Buick GMC Cadillac, we are seeking a highly motivated and customer-focused individual to join our team as a Receptionist. This role is a critical part of our dealership's success, and we are looking for someone who can provide exceptional service to our customers and colleagues.

As a Receptionist, you will be the first point of contact for our customers, and you will play a key role in setting the tone for their experience with our dealership. Your responsibilities will include:

  • Providing a positive and welcoming experience for our customers
  • Answering phone calls and directing them to the correct departments
  • Comfortably paging employees over the loudspeaker
  • Performing filing and document scanning tasks
  • Collecting payments and making change for cash customers
  • Balancing a cash drawer and maintaining a safe and clean working environment
  • Registering license plates for new vehicles and logging and tracking inbound calls

We are looking for someone with excellent communication skills, a positive attitude, and the ability to work well in a team environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Preferred qualifications include:

  • Computer skills, including Office 365, Excel, Teams, and Word
  • Basic math skills
  • Ability to dress professionally and maintain a professional demeanor over the phone
  • Customer service background and strong communication skills
  • Ability to adjust schedule, tasks, and priorities as needed to meet business needs
  • Must be able to pass a background check
", "lang_code": "en-US"}