Customer Service Professional

2 weeks ago


Hammond, Louisiana, United States Staff My Agency Full time
Customer Service Representative

Doug Johnson - State Farm Agency, located in Hammond, LA is currently seeking a talented, caring, and professional individual to join our team as a Customer Service Representative. This is a low-pressure position focused on delivering exceptional customer service for a well-established State Farm Agent.

Key Responsibilities:
  • Answer phones and greet clients in a friendly and professional manner.
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
What We Offer:
  • Competitive salary and bonus structure.
  • Paid Time Off (vacation and personal/sick days).
  • 401(k) plan after one year of employment.
  • Life Insurance.
  • Valuable experience and growth opportunities within our agency.
Requirements:
  • Property Casualty license (required).
  • Life and Health license (required).
  • Prior related State Farm customer service experience is preferred.
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) is also preferred.
  • Excellent communication skills, both written and verbal.
  • Self-motivated and detail-oriented individual.
  • Proactive problem solver with the ability to work in a team environment.
  • Ability to assess customer needs and conduct effective interviews.
  • Ability to effectively relate to customers and provide personalized service.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your resume for consideration. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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