Customer Service Representative

4 days ago


Hammond, Louisiana, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service center team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining a clean and organized facility.

Key Responsibilities:
  • Assist customers with U-Haul products and services, including rentals and equipment inspections.
  • Use U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot.
  • Answer customer questions and provide education on products and services.
  • Prepare rental invoices and accept equipment returns.
  • Install hitches and trailer wiring.
  • Fulfill propane and drive a forklift (certification offered through U-Haul).
  • Participate in ongoing continuous education through U-Haul University.

Requirements:
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear. The work requires some physical exertion, including long periods of standing, moving around, and positioning oneself to reach objects at varying heights. Moving equipment weighing a minimum of 50 lbs. assisted or unassisted may be required. U-Haul is an equal opportunity employer and welcomes applicants from diverse backgrounds.

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