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Account Coordinator

2 months ago

New York, New York, United States Empire Office Full time

About Empire Office

Empire Office is a leading commercial furniture dealer with over 78 years of experience and a team of over 425 full-time employees across the country. We are a trusted partner to top architects, designers, brokers, craftsmen, and manufacturers, delivering innovative workspace solutions that drive business success.

Job Overview

We are seeking a highly skilled Account Coordinator to join our remote team. As an Account Coordinator, you will play a critical role in providing exceptional customer service, ensuring timely and accurate quote and order processing, and supporting our sales team to deliver outstanding results.

Key Responsibilities

  • Acquire vendor discounts and verify pricing to ensure optimal cost savings for our clients.
  • Assist in verifying specifications and completing all required header information to ensure accurate order processing.
  • Manage and prioritize multiple tasks, including quote and order follow-up, to meet tight deadlines and exceed customer expectations.
  • Collaborate with the sales team to resolve any issues or discrepancies, ensuring seamless communication and timely resolution.
  • Develop and maintain strong relationships with clients, vendors, and internal stakeholders to drive business growth and customer satisfaction.
  • Stay up-to-date with industry trends, products, and services to provide expert advice and support to clients.

Requirements

  • High school degree plus 1-3 years of professional experience in a related field.
  • Steelcase and Hedberg experience required; furniture or dealership experience a plus.
  • Strong communication and organizational skills, with the ability to work effectively in a team environment.
  • Proficiency in Microsoft Office, including Outlook, Excel, and Word.
  • Ability to think critically and solve problems proactively, with a focus on delivering exceptional results.