IT Operations Specialist

5 days ago


Birmingham, Alabama, United States Protective Life Insurance Company Full time
Job Title: IT Operations Analyst

We are seeking a highly skilled IT Operations Analyst to join our team at Protective Life Insurance Company. As an IT Operations Analyst, you will play a critical role in ensuring the smooth operation and continuous improvement of our applications and systems.

Key Responsibilities:
  • Assess and resolve production support and data issues encountered by internal end users.
  • Collaborate with application development teams to establish monitoring for critical systems.
  • Develop and maintain troubleshooting guides and escalation plans for critical systems.
  • Communicate the status of operations to ensure immediate response to service disruptions.
  • Monitor operating environment for performance, capacity, and system availability.
  • Provide technical support by troubleshooting and resolving issues related to application setup, configuration, or usage.
  • Contribute to the evaluation, implementation, and support of applications and systems that improve the working experience for Protective's internal teams.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 2-5 years of experience as a Technical Support Engineer or Application Support Specialist.
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills to collaborate with cross-functional teams and provide client support.
  • Familiarity with SQL and relational databases preferred.
  • Willingness and ability to investigate application and server level logs to determine root cause.
  • Familiarity with ITSM & ITIL Methodology.
  • Knowledge of ServiceNow a plus.
Work Environment:
  • Internal Office Preferred (Hybrid Schedule 3 Days a week in office) or Remote work location acceptable for some out of state candidates.

Protective Life Insurance Company offers a competitive salary range of $67,500 to $99,325, as well as additional incentive opportunities through an annual incentive based on individual and Company performance. We also offer a comprehensive benefits package, including health, dental, and vision insurance, mental health benefits, paid time off, paid parental leave, short-term disability, and a cultural observance day. We are committed to providing an inclusive culture where all employees are able to fully contribute and thrive.



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