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Technical Support Specialist

2 months ago

Altamonte Springs, Florida, United States TEKsystems Full time
Job Description

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer issues and resolutions
  • Stay up-to-date with new technologies and products

Requirements

  • 1+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of technical support software and tools
  • High school diploma or equivalent required

Preferred Qualifications

  • Associate's degree in a related field
  • Technical customer support background
  • 6 months of experience in a healthcare environment
  • Knowledge of Clinical EHR systems

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application today.