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Technical Support Engineer

2 months ago

Kansas City, Missouri, United States Rose International Full time

Qualifications and Educational Background:

  • 2-5 years of relevant experience
  • Educational attainment: Bachelor's (BS) in Engineering or a related STEM field

Preferred Skills:

  • Proficient in Microsoft Office Suite
  • Exceptional organizational abilities
  • Strong communication skills
  • Effective presentation and management capabilities
  • Knowledge of injection molding and plastic fabrication processes
  • Understanding of quality defects in molded components
  • Experience with testing and validation software
  • Background in wiring harness engineering
  • Ability to troubleshoot wiring harness issues
  • Familiarity with vehicle electrical systems
  • Proficient in reading and interpreting engineering blueprints
  • Demonstrated adaptability and continuous learning
  • Commitment to team growth and knowledge sharing
  • Ability to manage multiple projects simultaneously
  • Exemplifies company values related to safety, quality, and cost management
  • Self-sufficient and organized professional
  • Willingness to travel

Responsibilities:

  • Effectively communicate and respond to plant quality concern notifications (QCNs)
  • Present issue resolution status to management
  • Act as a key liaison with quality teams at both Ford and suppliers
  • Understand supplier manufacturing processes
  • Facilitate visits from supplier corporate offices
  • Deploy resources effectively from corporate offices
  • Recognize design responsibilities of suppliers
  • Understand parts directed to tier 2 with agreements in place
  • Knowledgeable about specifications and compliance criteria
  • Provide daily support across multiple shifts
  • Collaborate with incoming quality teams during investigations
  • Ensure returned defective parts are delivered to suppliers
  • Manage quality issues at the Ford plant
  • Verify the use of certified stock on production lines
  • Ensure suspect stock is quarantined or returned
  • Understand the part return process for assembly plants
  • Possess means to test and check parts
  • Drive closure on issues and communicate status effectively
  • Handle disputes and attend relevant meetings
  • Support bi-weekly supplier meetings and daily quality meetings
  • Communicate concerns regarding part handling
  • Familiarity with supplier manufacturing processes and quality controls
  • Trained in problem-solving methodologies
  • Participate in audits and quality assurance activities
  • Follow up on action items and ensure timely communication

Benefits:

For details on employment benefits associated with this position, please refer to the company’s official resources.

Equal Opportunity Employer:

Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.