Customer Experience Engagement Director

4 weeks ago


Framingham, Massachusetts, United States TJX Companies Full time

Job Summary

We are seeking a Strategic Engagement Leader to develop and implement a comprehensive vision for customer experience engagement across our organization. This role will oversee the planning and execution of all in-person and virtual engagements, ensuring seamless interactions with our internal customers.

Key Responsibilities

  • Develop strategic plans to enhance customer experience engagement
  • Collaborate with cross-functional teams to assess leadership training requirements
  • Design and implement effective engagement strategies to meet business objectives

Requirements

  • Proven experience in customer experience management and engagement
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

About TJX Companies

TJX Companies is a leading off-price apparel and home fashions retailer. We are committed to providing our customers with an exceptional shopping experience and are seeking a talented individual to join our team.



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