Associate Director, CRM Audience Strategy
4 weeks ago
The Associate Director of CRM Audience and Martech Activation will lead the development and execution of CRM platform and audience development to drive customer engagement, retention, and revenue growth targets. This role is responsible for overseeing CRM operations, loyalty initiatives, audience maturity, data science models, and cross-functional collaboration to enhance the customer experience.
Key Responsibilities:
Oversee all CRM & Loyalty platforms, tools and the audience strategy to deliver on shared goals for customer engagement, revenue and lifetime value
Own and develop new ways to mature and automate audience segmentation and orchestration with Bose CDP, ESP and other Martech tools
Manage and optimize CRM systems and tools to support data-driven marketing and personalized customer experiences.
Work closely with IT and other departments to ensure smooth integration of CRM platforms and data systems.
Launch newly developed loyalty program on new technology across website and app experiences
Bring to market new loyalty program functionality and design
Continuously analyze and refine loyalty program offerings to meet customer needs and business objectives.
Monitor program performance and customer behavior to identify opportunities for improvement and innovation.
Leverage customer data and analytics to inform CRM and loyalty strategies.
Develop and track KPIs to measure the effectiveness of CRM campaigns and loyalty initiatives.
Use insights to optimize customer segmentation, and platform experiences to deliver personalized experiences across touchpoints
Partner with marketing, product, sales, and customer service teams to align CRM and loyalty strategies with broader business initiatives. Serve as a key liaison between the CRM team and other stakeholders to ensure consistency in messaging and customer experience.
Manage budgets for CRM and loyalty programs, ensuring cost-effective strategies that maximize ROI.
Lead, mentor, and develop a team of audience and martech specialists fostering a culture of performance and growth.
Requirements:
Min 15 years digital marketing
Min 5 years working on CRM or Loyalty operations and activation
BA required (Business, marketing)
Experience with Adobe suite (campaign, target, Analytics) and SFMC including Loyalty Manager
Experience in audience segmentation
Experience with global email management and site optimization
-
Framingham, Massachusetts, United States Bose Full timeThe Associate Director of CRM Audience and Martech Activation will lead the development and execution of CRM platform and audience development to drive customer engagement, retention, and revenue growth targets. This role is responsible for overseeing CRM operations, loyalty initiatives, audience maturity, data science models, and cross-functional...
-
Framingham, Massachusetts, United States Bose Full timeAt Bose, we're passionate about harnessing the power of sound to create magical experiences for our customers. As the Associate Director, CRM Audience and Martech Activation, you'll play a key role in driving customer engagement, retention, and revenue growth targets.The ideal candidate will have a proven track record of managing CRM platforms, loyalty...
-
Pricing Strategy Manager
4 weeks ago
Framingham, Massachusetts, United States Staples Full timeAbout the RoleWe are seeking a skilled Pricing Strategy Manager to lead the development and implementation of comprehensive pricing strategies for our eMarketplace platforms. As a key member of our team, you will be responsible for maximizing conversion while maintaining profitability.Key ResponsibilitiesDevelop and implement pricing strategies to optimize...
-
Medical Director Position
1 month ago
Framingham, Massachusetts, United States VitalCore Health Strategies Full timeJob Title: Medical Director / PhysicianVitalCore Health Strategies is seeking a highly skilled Medical Director / Physician to join our team in Massachusetts. As a Medical Director / Physician, you will be responsible for providing overall supervision for clinical services at our site, ensuring the delivery of high-quality medical care to our patients.Key...
-
Associate Creative Director Digital/Art
1 month ago
Framingham, Massachusetts, United States Bose Full timeAbout the RoleWe are seeking a highly skilled Associate Creative Director Digital/Art to join our team at Bose. As a key member of our creative department, you will be responsible for developing and executing innovative digital marketing campaigns that drive business results.Your primary focus will be on creating engaging and impactful digital experiences...
-
Medical Director Opportunity in Boston Area
1 month ago
Framingham, Massachusetts, United States NP Now Full timeMedical Director Opportunity in Boston AreaNP Now is seeking a Medical Director to lead our team of Internal Medicine Physicians in the Boston area. As a Medical Director, you will be responsible for overseeing the clinical operations of our practice, ensuring high-quality patient care, and driving business growth.Key Responsibilities:Lead a team of Internal...
-
Associate Creative Director Digital/Art Lead
4 weeks ago
Framingham, Massachusetts, United States Bose Full timeAbout the RoleWe are seeking a highly skilled Associate Creative Director Digital/Art to join our team at Bose. As a key member of our creative department, you will be responsible for developing and executing innovative digital and art campaigns that drive business results.Key Responsibilities:Concept and execute impactful digital and art campaigns that meet...
-
Director of Nursing
4 weeks ago
Framingham, Massachusetts, United States VitalCore Health Strategies Full timeVitalCore Health Strategies is seeking a highly skilled and experienced Director of Nursing to join our team in Massachusetts. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality nursing care to patients in a correctional setting.Key Responsibilities:Supervise and coordinate the activities of nursing...
-
Framingham, Massachusetts, United States Staples Full timeWe are seeking a highly skilled Business Development Director to join our team at Staples. As a key member of our sales team, you will be responsible for prospecting and closing new Facility Solutions business to Healthcare Vertical and large Commercial Consortium members within regionally defined territory (East or West US).Key Responsibilities:Aggressive...
-
Director of Quality Management
4 weeks ago
Framingham, Massachusetts, United States Advocates Full timeJob SummaryThe Director of Quality Management is responsible for developing and maintaining the overall Quality Management Strategy. This role oversees the ongoing programming evaluations and supervises the Quality Management Consultants.Key ResponsibilitiesDevelop and oversee Quality Assurance Plans that track and monitor internal and external quality...
-
Director of Nursing Leadership Position
1 week ago
Framingham, Massachusetts, United States VitalCore Health Strategies Full timeJob SummaryVitalCore Health Strategies is seeking a highly skilled and experienced Registered Nurse to fill the role of Director of Nursing. This position is responsible for supervising and coordinating the activities of nursing personnel in a correctional setting.Key ResponsibilitiesProvide quality oversight in collaboration with site and regional...
-
Facility Solutions Business Development Director
1 month ago
Framingham, Massachusetts, United States Staples Full timeJob SummaryStaples is seeking a highly motivated Business Development Director to join our team. As a key member of our sales organization, you will be responsible for driving new business growth and expanding our presence in the commercial real estate market.Key ResponsibilitiesAggressively pursue targeted strategic account opportunities worth $500K+ within...
-
Director of Quality Management
4 weeks ago
Framingham, Massachusetts, United States Advocates Full timeJob SummaryThe Director of Quality Management will oversee the development and maintenance of the overall Quality Management Strategy. This role will be responsible for ongoing programming evaluations and supervising Quality Management Consultants.Key ResponsibilitiesDevelop and oversee Quality Assurance Plans that track and monitor internal and external...
-
Nurse Director Labor and Delivery
1 month ago
Framingham, Massachusetts, United States Tenet Massachusetts Full timeTenet Massachusetts is seeking a highly skilled and experienced Registered Nurse (RN) to fill the role of Director of Labor and Delivery Nursing. This position is responsible for providing leadership and support to the senior executive position (CNO) responsible for all nursing and other designated patient care functions/services within the hospital...
-
Merchandising Executive Leader
4 weeks ago
Framingham, Massachusetts, United States Staples Full timeAt Staples, we're committed to delivering exceptional value and selection to our customers through innovative products, services, and solutions that meet their evolving needs.As a Senior Director of Merchandising, you'll play a pivotal role in driving our merchandise management strategy across multiple units, aligning with our broader business objectives and...
-
Career Center Operations Executive
4 weeks ago
Framingham, Massachusetts, United States Mass., Inc. Full timeJob Summary:The MassHire Department of Career Services (MDCS) is seeking a highly skilled Career Center Operations Executive to oversee the Commonwealth's network of One-Stop Career Centers. This individual will provide leadership and management for all aspects of OSCC operation, ensuring a skilled, motivated, and adaptable workforce capable of meeting...
-
Senior Director, OMS Engineering
4 weeks ago
Framingham, Massachusetts, United States Staples Full timeThe Senior Director, OMS Engineering will partner with both the business and technical teams to build and maintain a scalable platform for Staples Order Lifecycle Management Platform. This leader is responsible for working with business teams to define the vision for the Order Management platform, support business growth, and provide technical guidance and...
-
Seasonal Retail Sales Associate
1 month ago
Framingham, Massachusetts, United States Uniqlo Co., Ltd. Full timeJob Title: Seasonal Retail Sales Associate Job Summary: We are seeking a highly motivated and customer-focused Seasonal Retail Sales Associate to join our team at Uniqlo Co., Ltd. Key Responsibilities: * Provide exceptional customer service by listening to customer needs and exceeding their expectations * Maintain a high level of product knowledge and...
-
Framingham, Massachusetts, United States Danaher Corporation Full timeJob SummaryWe are seeking a highly skilled Senior Market Development Manager, Software and Services, Americas to join our team at Danaher Corporation. This role will be responsible for developing and executing demand generation campaigns to support the growth of our service, software, and professional services businesses in the Americas.Key...
-
Environmental Services Associate I FT Days
4 weeks ago
Framingham, Massachusetts, United States MetroWest Medical Center Full timeMetroWest Medical Center is a leading healthcare provider in the region, committed to delivering high-quality care to its patients. As an Environmental Services Associate I FT Days, you will play a vital role in maintaining a clean and safe environment for our patients, staff, and visitors.Key Responsibilities:Clean patient areas, office spaces, hallways,...