Technology Systems Manager
1 week ago
Kavaliro is seeking an experienced Information Technology Support Specialist to drive technological initiatives, enhance operational efficiency, and ensure the security and integrity of IT systems.
Position Overview:
- This role is crucial for driving technological initiatives and enhancing operational efficiency across multiple locations in California and Idaho.
Responsibilities:
- Technical Support: Provide troubleshooting and technical support to end-users, resolving hardware and software issues promptly.
- System Administration: Install, configure, and maintain software applications and operating systems, ensuring system integrity and security.
- System Support & Troubleshooting: Ensure all IT systems are operating smoothly and efficiently. Provide prompt troubleshooting and support for hardware and software issues that arise in theatre operations.
- Network Management: Maintain and optimize network hardware and software to ensure smooth connectivity, high availability, and security across all systems.
- Data Security: Implement and enforce data security measures, manage backup systems, and conduct regular security audits ensuring compliance with security standards and industry regulations to protect customer and business information.
- Project Management: Plan and execute IT projects, including hardware/software upgrades, system migrations, and technology rollouts across theatre locations. Ensure projects align with company goals, timelines, and budgets.
- Documentation: Maintain accurate records of IT assets, configurations, procedures, and support tickets for future reference and audits.
- User Training: Conduct training sessions and create resources to help users understand and optimize their use of IT systems.
- Teamwork: Represent the IT perspective on projects and processes providing technical guidance, training, planning, and support for business stakeholders.
- Vendor and Stakeholder Relations: Manage relationships with technology vendors and service providers, negotiating contracts, overseeing service level agreements, and ensuring high-quality service and support.
Requirements:
- 3+ years of relevant work experience in IT support.
- Excellent network skills such as managing IT server room, network switch/firewall.
- Experienced computer troubleshooting skills (Windows 10/11).
- Possess good analytical, troubleshooting, and problem-solving skills.
- Nimble and patient with good communication skills.
- Well-known security camera system experience is preferred.
- Retail or theater-related IT support experience is preferred.
Salary Range: $90,000 - $100,000 per annum.
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