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Customer Service Representative

2 months ago

Troy, Michigan, United States BorgWarner Full time

Job Summary: BorgWarner is seeking a dynamic and results-driven Customer Service Representative to join our Aftermarket Remanufacturing Plant in Troy, MI. As a key member of our team, you will be responsible for managing time-sensitive information and transactions to ensure on-time delivery.

Key Responsibilities:

  • Use SAP system to enter and process customer orders for assigned customer accounts.
  • Enter orders timely and accurately to ensure data correctly reflects customer requirements and expectations.
  • Manage customer expectations and exercise timely communication practices.
  • Ensure critical information is communicated to internal and external customers.
  • Drive issue resolution with both internal and external customers.

Requirements:

  • Bachelor's Degree in business or communications preferred.
  • 0-3+ years of experience in customer service role with focus on logistics and delivery.
  • Strong problem-solving and analytical skills.
  • Great work ethic with excellent organizational skills.
  • Ability to communicate effectively both verbally and in writing; Ability to multi-task.

What We Believe:

  • Inclusion: We value diversity in people, ideas, and experiences.
  • Integrity: We believe in transparency, authenticity, and depend on each other to deliver what we promise.
  • Excellence: We contribute to our developments by seeking knowledge and sharing information.
  • Responsibility: We care about our local communities and the global environment.
  • Collaboration: We are one BorgWarner.

Safety: This position will adhere to Global Star Safety Program, including safety rules, practices, and training as outlined in the BorgWarner PTC Safety Policy Manual.

Equal Employment Opportunity: BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship: BorgWarner does provide sponsorship for employment visa status based on business need.