SAAS Onboarding Specialist

2 days ago

Detroit, Michigan, United States A Ambassador Limousines Full time
About Ambassador Software

At Ambassador Software, we believe that relationships are the key to success in today's digital landscape. That's why we've built a relationship marketing platform that streamlines various word-of-mouth channels under one roof.

Our platform offers real-time analytics and branded content, as well as true automation, to help you manage the intricacies of relationship marketing. With Ambassador, your marketing team can leverage the power of word-of-mouth to increase brand awareness with your target audience through their most trusted sources.

Delivering more of your best customers, faster.

Job Summary

We are seeking a motivated and enthusiastic SAAS Customer Onboarding Specialist to join our growing team. In this critical role, you will be the first point of contact for our new customers, playing a vital role in ensuring a smooth transition and maximizing product adoption.

Responsibilities:
  • Deliver exceptional SAAS onboarding experiences through personalized calls, demos, and training sessions.
  • Become a product expert, confidently guiding customers on how to leverage our SaaS platform to achieve their goals.
  • Cross-collaborate with the Customer Success, Product and Engineering teams to ensure a seamless handoff after onboarding.
  • Develop and maintain onboarding processes and resources, striving for continuous improvement.
  • Proactively identify and troubleshoot customer issues, resolving roadblocks and exceeding expectations.
  • Gather customer feedback to inform product development and enhance the onboarding experience.
Qualifications:
  • Minimum 1 year of experience in a customer service or onboarding role (SaaS experience required).
  • Strong project management skills with cross-functional teams.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Excellent presentation and training skills, comfortable leading workshops and demonstrations.
  • A passion for technology and a desire to learn about new software solutions.
  • Proven ability to work independently while also collaborating effectively within a team.
  • Excellent problem-solving skills and a proactive approach to addressing customer needs.
  • Strong attention to detail and a commitment to delivering high-quality service.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a growing team and make a real impact on our customer success.
  • Continuous learning and development opportunities.

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