Resident Experience Specialist BTR

2 days ago

Gainesville, Georgia, United States BH Full time
Job Summary

We are seeking a highly skilled Resident Experience Specialist to join our Build to Rent team at BH Management Services. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents, ensuring a seamless leasing experience, and providing support to our property staff.

Key Responsibilities
  • Provide prompt and professional service to internal and external customers, ensuring a positive resident experience.
  • Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager build to rent.
  • Maintain information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.
  • Inspect all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.
  • Communicate with residents regarding needs and periodically follow up on completed service requests.
  • General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.
  • Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.

Requirements
  • High School Diploma/GED
  • Ability to travel a minimum of 60%
  • Excellent customer service, interpersonal skills, and professional demeanor
  • Basic computer knowledge/office equipment skills
  • Excellent attention to detail, organizational/multi-tasking skills
  • Excellent communication skills
  • Ability to thrive in a fast-paced environment
  • Ability to work with a diverse group of people and customers
  • Demonstrated sales and closing skills
  • A valid drivers license may be required
  • Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

What We Offer
  • 3 Weeks of Paid Time Off
  • Medical/ Dental/ Vision
  • 401(k) + company match
  • Birthday Paid Day Off
  • BH Gives Back (Paid Volunteer Time Off)
  • 12 Paid Holidays
  • BH Paid Leave
  • Sabbatical
  • Education Reimbursement
  • Employee Assistance Program

About BH

BH Management Services is a leading provider of apartment communities, committed to creating value through our expertise in acquisition, improvement, and management. We prioritize great customer service, recognizing that it is the key to resident satisfaction and team member engagement. Our company culture values diversity, inclusivity, and continuous growth, making us a great place to work and live.


We are an Equal Employment Opportunity Employer, fostering a diverse and inclusive community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

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