IT Support Specialist
3 weeks ago
About Us
Atlantic Coast Automotive is a dynamic and growing company based in Broward County. We are seeking an experienced IT Support Technician to join our team.
This is an exciting opportunity for an individual who enjoys working in a fast-paced environment, providing technical support to customers, and collaborating with colleagues to resolve complex issues.
The successful candidate will have a strong background in IT, excellent communication skills, and the ability to work independently and as part of a team.
In this role, you will be responsible for troubleshooting hardware and software issues, escalating calls when necessary, and providing remote technical support to customers.
You will also be responsible for managing computer accounts and passwords, analyzing situations and data requirements, and coordinating communication with vendors.
Job Description:
Key Responsibilities:- Provide first-level support to end-users via phone, email, and chat
- Troubleshoot hardware and software issues and escalate when necessary
- Manage computer accounts and passwords
- Analyze situations and data requirements
- Provide remote technical support to customers
- Coordinate communication with vendors
Salary: $65,000 - $85,000 per year
Benefits:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
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