Device Support and Maintenance Expert

4 days ago


Fort Wayne, Indiana, United States Sharetec Full time

Are you a detail-oriented individual with a passion for providing excellent customer service? Do you enjoy working collaboratively with internal teams to resolve complex technical issues? We are seeking a Device Support and Maintenance Expert to join our IT support team at Sharetec.

In this role, you will be responsible for providing first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. You will diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.

This is a great opportunity for someone who wants to make a difference in their career and take on new challenges. We offer a competitive salary of $48,000 - $53,000 per year, based on experience and qualifications. As a bonus, we offer a generous benefits package, including medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, and a 401(k) plan.



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