Automotive Service Advisor

2 weeks ago


Lemont, Pennsylvania, United States Diehl CDJR of Robinson Full time
Service Advisor Job Description

Diehl CDJR of Robinson is seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will play a crucial role in providing exceptional customer service, ensuring accurate data entry, and working closely with technicians and other advisors to deliver top-notch service.

Key Responsibilities:
  • Greet Customers with a Smile: Welcome customers in a timely and friendly manner, setting the tone for a positive experience.
  • Accurate Information Gathering: Obtain and document accurate information about customers' vehicles, including any concerns or issues.
  • Vehicle Maintenance and Repair: Advise customers on maintenance intervals according to manufacturer specifications and provide detailed estimates for labor and parts.
  • Customer Communication: Keep customers informed about the status of their vehicle, including any necessary repairs or maintenance.
  • Team Collaboration: Work closely with technicians and other advisors to ensure seamless communication and efficient service delivery.
Requirements:
  • Customer Service Experience: 2 years of experience in customer-facing roles, preferably in the automotive industry.
  • DMS Experience: Familiarity with dealership management systems (DMS) is a plus.
What We Offer:
  • Competitive Wages: We offer competitive wages and a comprehensive benefits package, including 401(k) matching, dental insurance, and more.
  • Opportunities for Growth: We believe in promoting from within and offer opportunities for career advancement.
Qualifications:
  • Clean Driving Record: A clean driving record is essential for this role.
  • Time Management Skills: Excellent time management skills to prioritize tasks and meet deadlines.
  • Customer Focus: A commitment to delivering exceptional customer service and ensuring 100% customer satisfaction.

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